Last Updated: July 28, 2026

Arcane & Ivory (“Arcane & Ivory,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

Arcane & Ivory is a wedding planning, coordination, stationery and celebration-services business based in Calgary, Alberta, Canada.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:

• Visit or interact with our website;

• Complete an inquiry or contact form;

• Book a consultation or service;

• Purchase a product or service;

• Make a payment;

• Communicate with us by email, telephone, text message or social media;

• Enter into an agreement with us; or

• Otherwise use our wedding planning, coordination, stationery or related services.

By providing personal information to Arcane & Ivory, you consent to its collection, use and disclosure for the reasonable purposes described in this Privacy Policy, subject to any choices available to you and applicable privacy law.
 

1. Applicable Privacy Laws
 

Arcane & Ivory is based in Alberta and handles personal information in accordance with Alberta’s Personal Information Protection Act (“PIPA”).

Where applicable, certain activities involving personal information transferred across provincial or international borders may also be subject to Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) or other applicable privacy laws.

This Privacy Policy is intended primarily for Arcane & Ivory’s operations in Alberta and Canada. We do not include jurisdiction-specific provisions for California, Nevada, the United Kingdom or the European Union unless those laws become applicable to our business activities.
 

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.
 

Inquiry and Contact Information
 

When you submit an inquiry or contact form, we may collect:

• Your full name;

• Your partner’s full name, when provided;

• Your email address;

• Your telephone number;

• Your wedding or event date;

• Your wedding or event city, venue or location;

• Your approximate number of guests;

• The services you are interested in;

• How you heard about Arcane & Ivory; and

• Any questions, notes, preferences or other information you include in your message.

Your partner’s name should only be provided when you have their permission to share it with us.
 

Booking and Client Information
 

When you book a consultation, become a client or purchase services, we may also collect:

• Consultation and appointment details;

• Billing information;

• Transaction and payment records;

• Signed agreements and electronic signatures;

• Wedding or event timelines;

• Venue and vendor information;

• Guest-related information necessary to provide our services;

• Design, stationery and décor preferences;

• Delivery or pickup information;

• Communications and instructions relating to your wedding, event or order; and

• Other information reasonably necessary to provide the services you request.
   

We will only request information that is reasonably necessary for the services being discussed or provided.
 

Payment Information
 

Payments made through our website may be processed by Wix or another third-party payment provider.

The payment provider may collect information such as:

• Cardholder name;

• Billing address;

• Payment card details;

• Transaction amount; and

• Payment authorization information.
   

Arcane & Ivory does not ordinarily receive or store your complete credit or debit card number. We generally receive limited transaction information, such as your name, payment amount, payment status and transaction reference.
 

Payment providers process information under their own privacy policies, security practices and terms.
 

Website and Technical Information
 

When you visit our website, Wix and its related technologies may automatically collect technical and usage information, including:

• Your Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• General or approximate location;

• Referring website or page;

• Pages viewed;

• Links or buttons selected;

• Date and time of your visit;

• Time spent on certain pages;

• Website interactions;

• Cookie identifiers; and

• Information about website performance or errors.
   

This information may be collected through cookies, server logs, analytics technologies and similar tools.
 

Communications
 

We may retain communications you send to us, including emails, contact-form submissions, telephone notes, text messages and social-media messages.

Please do not send highly sensitive personal information through our website form or ordinary email unless we specifically request it and provide an appropriate way to submit it.
 

We do not normally need information such as:

• Social Insurance Numbers;

• Passport information;

• Driver’s licence numbers;

• Personal health numbers;

• Medical records;

• Banking passwords; or

• Complete payment-card information sent by email.
   

3. How We Collect Information
 

We may collect information:

• Directly from you;

• From your partner or another person involved in your event, with appropriate authority;

• Through our website and contact forms;

• Through Wix booking, payment and website-management features;

• During consultations and client meetings;

• Through email, telephone, text or social-media communications;

• Through contracts, questionnaires and planning documents;

• From vendors or venues when reasonably necessary to provide our services; and

• Automatically through cookies, analytics and website technologies.
   

4. How We Use Personal Information
 

We may use personal information to:

• Respond to questions and inquiries;

• Confirm whether we are available for your wedding or event date;

• Understand your event needs and preferences;

• Recommend an appropriate service or package;

• Schedule and conduct consultations;

• Prepare proposals, estimates, agreements and invoices;

• Process bookings, orders and payments;

• Create client records and planning documents;

• Provide wedding planning and coordination services;

• Communicate with venues and vendors when authorized;

• Design, prepare or fulfil stationery and décor-related orders;

• Coordinate delivery, pickup, setup and teardown arrangements;

• Manage changes, cancellations or service concerns;

• Maintain business, accounting and tax records;

• Provide customer service;

• Prevent fraud and unauthorized activity;

• Protect our website, clients and business;

• Understand how visitors use our website;

• Measure the effectiveness of our website and referral sources;

• Improve our services and website experience;

• Establish, exercise or defend legal rights;

• Comply with contractual, legal, regulatory, insurance and accounting obligations; and

• Carry out another purpose to which you have consented.
   

Information provided in the “How did you hear about us?” field is used to understand which referrals or marketing channels are helping people find Arcane & Ivory.

We will not use personal information for a materially different purpose without obtaining additional consent unless the use is otherwise permitted or required by law.
 

5. Information About Your Partner or Other Individuals
 

Wedding and event inquiries may include information about a partner, family member, guest, vendor or another individual.
 

When you provide personal information about someone else, you confirm that:

• You have their permission or authority to provide the information;

• The information is accurate to the best of your knowledge; and

• They understand that the information may be handled in accordance with this Privacy Policy.
   

Whenever practical, we may ask the individual to communicate with us directly or provide their own consent.

Please avoid providing unnecessary personal information about guests or other people.
 

6. Consent
 

Consent may be provided expressly, such as by:

• Selecting a consent checkbox;

• Signing an agreement;

• Providing written or verbal permission;

• Agreeing to a booking or transaction; or

• Choosing to receive promotional communications.

Consent may also be implied when you voluntarily provide information for an obvious and reasonable purpose, such as providing your email address so that we can respond to an inquiry.

We will seek additional consent when required for a new purpose that was not reasonably explained when the information was originally collected.

You may withdraw or change your consent by contacting us, subject to legal, contractual or reasonable notice requirements.

Withdrawing consent may limit our ability to:

• Respond to an inquiry;

• Process a transaction;

• Maintain a booking;

• Communicate with vendors;

• Complete an order; or

• Provide contracted services.

We will explain any significant consequences of withdrawing consent when they are not otherwise obvious.
 

7. Cookies and Website Analytics
 

Our website is hosted on the Wix platform. Wix uses cookies and similar technologies to operate websites, provide security, support bookings and payments, remember settings and analyze website performance.
 

Cookies used on our website may include:
 

Essential Cookies

These cookies are necessary for basic website operation, fraud prevention, security, network management and requested website features.

Essential cookies may not be capable of being disabled through the website’s cookie controls.
 

Functional Cookies

These cookies may remember selections and preferences and help provide enhanced website functionality.
 

Analytics Cookies

These cookies help us understand information such as:

• How many people visit our website;

• Which pages are viewed;

• How visitors move through the website;

• How long visitors remain on certain pages; and

• Whether website features are working properly.
   

We currently use Wix’s website analytics and related platform tools. We do not currently state that we use Google Analytics, Meta Pixel or similar advertising tools unless they are later installed on our website.
 

Booking and Payment Cookies

Wix and connected providers may use cookies necessary to operate appointment-booking, checkout, payment and transaction features.
 

Managing Cookies

Where available, our cookie banner allows visitors to accept or decline non-essential cookies and adjust cookie preferences.

You may also control cookies through your browser settings. Disabling certain cookies may cause some website features, including booking or payment functions, to operate incorrectly.
 

Third-party applications connected to our Wix website may use their own cookies or technologies. Their practices are governed by their own policies.

8. Wix Hosting and Service Providers
 

Our website is hosted through Wix.

Wix provides website hosting, data storage, analytics, security, booking, communication and payment-related technology that allows us to operate our website and provide products or services.
 

Information submitted through the website may be stored through Wix’s databases, applications and data-storage systems.

We may also use other service providers for functions such as:

• Email and communications;

• Cloud storage;

• Electronic signatures;

• Invoicing and accounting;

• Scheduling and bookings;

• Payment processing;

• Website support;

• File storage;

• Contract management; and

• Business administration.
   

We seek to use reputable providers and provide them only with the information reasonably necessary to perform their services.
 

9. Information Processed Outside Canada

Wix and other service providers may store or process personal information outside Alberta or outside Canada.

Wix states that visitor information may be stored or processed in locations including:

• Canada;

• The United States;

• Ireland;

• South Korea;

• Taiwan;

• Israel; and

• Other jurisdictions used by Wix or its service providers.

Other service providers may also operate in Canada, the United States or other countries.

When information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed. Courts, governments, regulatory agencies or law-enforcement authorities in those jurisdictions may be legally entitled to access the information.

Arcane & Ivory remains responsible for personal information under its control and uses reasonable measures when selecting and working with service providers.

Questions about our use of service providers outside Canada may be directed to our Privacy Officer.

10. When We Share Personal Information

We do not sell or rent personal information.

We may disclose personal information when reasonably necessary to:

• Wix and its affiliated service providers;

• Payment processors and financial institutions;

• Booking and scheduling providers;

• Email, cloud-storage and business-software providers;

• Venues, wedding vendors or event professionals involved in providing your services;

• Delivery, printing or production providers involved in fulfilling an order;

• Professional advisors, including accountants, lawyers and insurers;

• Contractors who assist with our website or business operations;

• Government, regulatory or law-enforcement authorities when permitted or required by law;

• A person or organization involved in a proposed sale, financing, reorganization or transfer of all or part of our business, subject to appropriate confidentiality requirements; or

• Another party with your consent.

We will not share personal information with a wedding vendor merely for the vendor’s independent marketing purposes unless you have agreed to that disclosure.

11. Vendor and Event Communications

When you hire Arcane & Ivory for planning or coordination services, it may be necessary to share relevant information with venues and vendors involved in your event.
 

This may include:

• Your names;

• Contact information;

• Event date and location;

• Timeline information;

• Service requirements;

• Delivery or setup instructions; and

• Other event details reasonably necessary for coordination.

We will limit these disclosures to what is reasonably necessary and consistent with your instructions, agreement and applicable law.

12. Photographs, Testimonials and Portfolio Use

We will not publish your private contact information.
 

We will not use identifiable wedding photographs, testimonials, names, invitation details or private event information in our portfolio, website, social media or marketing materials unless:

• You have provided appropriate permission;

• The use is covered by a separate written release or agreement; or

• The information was otherwise lawfully made available for that purpose.

Any portfolio or promotional permission will be addressed separately from the basic consent required to respond to an inquiry or provide services.

You may contact us with questions about previously granted portfolio permission.

13. Email and Promotional Communications
 

We may email you to:

• Respond to your inquiry;

• Provide information you requested;

• Confirm a consultation or booking;

• Send a proposal, agreement, invoice or payment confirmation;

• Communicate about an active order or event; or

• Provide necessary service-related updates.

Submitting an inquiry does not automatically subscribe you to a general promotional mailing list.

We will only send newsletters or ongoing promotional emails when we have an appropriate basis to do so, including consent where required.

Promotional communications will identify Arcane & Ivory and provide a way to unsubscribe. You may also request to stop receiving promotional messages by emailing info@arcaneandivory.com.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional, contractual or service-related messages.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate legal and business requirements.

The appropriate retention period may depend on:

• Whether an inquiry became a client relationship;

• The nature of the services provided;

• The length of the planning process;

• Contractual requirements;

• Accounting and tax obligations;

• Payment or dispute-resolution requirements;

• Insurance requirements; and

• Applicable limitation periods or laws.

Inquiry information that does not result in a client relationship may be deleted or anonymized when it is no longer reasonably required.

Client, contract, transaction and accounting records may be retained for the period necessary to complete our services and satisfy legal, tax, accounting, insurance or dispute-resolution obligations.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymize it.

15. Safeguarding Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity and amount of personal information we hold.

Safeguards may include:

• Password-protected accounts;

• Multi-factor authentication where available;

• Access restrictions;

• Secure website connections;

• Device security;

• Reputable website and payment providers;

• Restricted access to client files;

• Secure storage practices;

• Software updates; and

• Procedures for responding to suspected privacy incidents.

Access to personal information is limited to people who reasonably require it to perform their work or provide services.

However, no website, email account, electronic transmission or storage system can be guaranteed to be completely secure.

Please do not send complete payment-card details, passwords, Social Insurance Numbers or highly sensitive identification information through ordinary email.

16. Privacy Incidents

If we become aware of a loss, unauthorized access, unauthorized use or unauthorized disclosure of personal information, we will take reasonable steps to:

• Contain the incident;

• Investigate what happened;

• Protect the affected information;

• Assess the risk of harm;

• Take corrective measures; and

• Meet applicable notification and reporting requirements.

Where a privacy incident creates a real risk of significant harm, we will notify the Office of the Information and Privacy Commissioner of Alberta and affected individuals as required by applicable law and without unreasonable delay.

We do not promise a universal 72-hour notification period because the requirements and circumstances may differ depending on the incident and applicable law.

17. Your Privacy Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you;

• Explain how your personal information has been used;

• Explain to whom your information has been disclosed;

• Provide access to personal information we hold about you;

• Correct inaccurate or incomplete information;

• Update your contact information;

• Withdraw or change consent;

• Stop sending promotional communications; or

• Delete information we are no longer legally or reasonably required to retain.

Requests should be submitted in writing to info@arcaneandivory.com with the subject line “Privacy Request.”

We may request enough information to verify your identity before providing access, making changes or deleting information.

Access or deletion may be limited where:

• The information contains personal information about another person;

• Disclosure would reveal confidential commercial information;

• The information is protected by legal privilege;

• Retention is required by law;

• The information is required for an active contract, transaction or dispute;

• Deletion would interfere with another person’s lawful rights; or

• Another exception under applicable law applies.

We will respond within the time required by applicable law.

18. Privacy Complaints

Questions or concerns should first be directed to Arcane & Ivory’s Privacy Officer at info@arcaneandivory.com.

We will review privacy concerns and make reasonable efforts to resolve them.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta or another applicable privacy regulator.

19. Children’s Privacy

Our website and wedding-planning services are intended primarily for adults.

We do not knowingly request or collect personal information directly from children under 16 through our website.

If you believe a child has submitted personal information to us without appropriate permission, please contact info@arcaneandivory.com so that we can review and, where appropriate, delete the information.

20. Third-Party Websites and Social Media

Our website may contain links to:

• Social-media platforms;

• Vendor websites;

• Payment providers;

• Booking services; or

• Other third-party websites.

Arcane & Ivory does not control and is not responsible for the privacy, security or content practices of independent third parties.

Information you provide directly to a third party is governed by that party’s privacy policy and terms.

21. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our website features change;

• We introduce new services;

• We add or remove technology providers;

• Our information-handling practices change; or

• Applicable legal requirements change.
   

The current version will be posted on our website with an updated “Last Updated” date.

Material changes will be communicated in a reasonable manner where appropriate.

22. Contact Our Privacy Officer
 

Arcane & Ivory has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy questions and requests.
 

Privacy Officer
Arcane & Ivory
Calgary, Alberta, Canada
Email: info@arcaneandivory.com
 

Please use the subject line “Privacy Request” when contacting us about access, corrections, consent, deletion or another privacy matter.